These Terms and Conditions govern your access to and use of shopglaia.com and any purchase made through GLAIA.
1. About GLAIA
This website is operated by GLAIA JEWELLERY PRIVATE LIMITED. Throughout the website, the terms “GLAIA”, “we”, “us” and “our” refer to GLAIA JEWELLERY PRIVATE LIMITED.
GLAIA provides this website, including all information, tools, products and services available through it, subject to your acceptance of these Terms and Conditions and all other policies referenced on the website.
By visiting our website, placing an order, creating an account, contacting us or otherwise using our services, you agree to these Terms and Conditions.
2. Eligibility
By using this website, you confirm that you are legally capable of entering into a binding contract under applicable law.
If you are using the Services on behalf of another person or an organisation, you confirm that you have authority to bind that person or organisation to these Terms.
3. Products and Product Information
We make reasonable efforts to display our products, photographs, descriptions, colours, dimensions, materials and other product information as accurately as possible.
However, colours and appearance may vary depending on your screen, lighting, photography and the individual characteristics of the product.
Jewellery may also show minor variations arising from manufacturing, finishing, stones, textures or other design characteristics. Such reasonable variations are not necessarily defects.
Product availability is subject to change without notice. We reserve the right to discontinue or modify products where reasonably necessary.
4. Prices and Taxes
Prices displayed on the website are shown in Indian Rupees unless otherwise stated.
Applicable taxes, shipping charges and other charges, if any, will be displayed at or before checkout.
We may change product prices from time to time. Any price change will not affect an order that has already been accepted, except where required to correct an obvious pricing or technical error.
5. Orders
Placing an order constitutes an offer to purchase the products in your cart.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.
We may cancel or decline an order before dispatch where reasonably necessary, including where:
- the product is unavailable;
- there is an obvious pricing or listing error;
- payment cannot be verified;
- fraudulent or suspicious activity is detected;
- the delivery address cannot be serviced; or
- we are unable to fulfil the order for another legitimate reason.
If we cancel an order for which payment has already been received, the amount paid for the cancelled product or order will be refunded to you.
6. Payment
Payments may be processed through Shopify and/or third-party payment gateways made available at checkout.
By submitting payment information, you represent that you are authorised to use the selected payment method and authorise the relevant payment provider to process the transaction.
Payment processing may be subject to the separate terms and privacy policies of the relevant payment service provider.
7. Shipping and Delivery
Shipping, dispatch, tracking, delivery estimates, failed delivery attempts and related matters are governed by our Shipping & Delivery Policy.
Delivery dates are estimates unless expressly stated otherwise. Delays may occur due to courier operations, weather, public holidays, serviceability issues, governmental restrictions or circumstances beyond our reasonable control.
8. Returns, Refunds and Cancellations
Returns, exchanges, refunds and cancellations are governed by our Refund & Cancellation Policy.
Nothing in these Terms limits any rights or remedies available to you under applicable consumer protection law.
9. Promotions and Discount Codes
From time to time we may offer promotional codes, discounts, campaigns or special offers.
Unless otherwise stated:
- offers may be valid only for a specified period;
- offers may apply only to selected products;
- multiple discounts may not be combined;
- promotional benefits have no cash value; and
- we may withdraw or modify an offer before an order is placed.
10. Accounts
If you create a customer account, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials.
You are responsible for activity carried out through your account where such activity results from your failure to keep your credentials secure.
Please contact us promptly if you believe your account has been accessed without authorisation.
11. Intellectual Property
Unless otherwise stated, all content appearing on the website, including branding, logos, product photographs, graphics, illustrations, text, layouts, designs, videos and other materials, is owned by or licensed to GLAIA.
You may access the website for personal and non-commercial shopping purposes. You may not reproduce, copy, distribute, republish, commercially exploit or create derivative works from our content without our prior written permission, except where permitted by law.
12. Reviews, Feedback and User Content
Where the website allows you to submit reviews, photographs, comments or other content, you must ensure that your submission is accurate, lawful and does not infringe the rights of another person.
You must not submit content that is fraudulent, abusive, defamatory, obscene, unlawful or misleading.
13. Prohibited Uses
You may not use the website or Services:
- for unlawful or fraudulent purposes;
- to violate another person's intellectual property rights;
- to transmit malicious code or interfere with website security;
- to scrape or extract website data through unauthorised automated means;
- to impersonate another person;
- to submit false information; or
- to interfere with the operation of the website or Services.
14. Third-Party Services and Links
The website may contain links to or integrations with third-party websites, payment providers, social platforms, logistics providers or other services.
We do not control third-party websites and are not responsible for their independent content, security, privacy practices or terms.
15. Errors and Inaccuracies
Occasionally, information on the website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions or other information.
We reserve the right to correct such errors and update information where reasonably necessary.
16. Disclaimer
We endeavour to keep the website and Services accurate, available and secure, but do not guarantee uninterrupted or error-free operation.
To the maximum extent permitted by applicable law, the website and Services are provided on an “as available” basis.
Nothing in these Terms excludes warranties, guarantees, remedies or other rights that cannot lawfully be excluded under applicable consumer law.
17. Limitation of Liability
To the extent permitted by applicable law, GLAIA will not be liable for indirect, incidental or consequential losses arising solely from your use of the website.
This limitation does not apply to liability that cannot lawfully be excluded or limited, including applicable statutory consumer rights.
18. Indemnification
To the extent permitted by law, you agree to indemnify GLAIA against losses reasonably arising from your unlawful misuse of the website, violation of these Terms or infringement of another person's rights.
19. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will continue in effect.
20. Governing Law
These Terms are governed by the laws of India.
Any dispute will be subject to the jurisdiction of the appropriate courts, tribunals or consumer dispute redressal authorities having jurisdiction under applicable Indian law.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Services, business practices or legal requirements.
The revised version will be posted on this website with an updated “Last updated” date.
22. Contact Us
If you have questions about these Terms, please contact:
GLAIA JEWELLERY PRIVATE LIMITED
Gudri bazaar chatra National Highway 22,
B N Jwellers,
825401 Chatra JH, India
Email:
hello@shopglaia.com
Phone:
+91 919 912 3539